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IN ASSOCIATION WITH REAL ESTATE TRAINERS
DRE Statutory Sponsor No. S0204
IN ASSOCIATION WITH REAL ESTATE TRAINERS
DRE Statutory Sponsor No. S0204
GENERAL INFORMATION PAGE
Real Estate Trainers
2121 South Towne Centre Place, Suite 100
Anaheim, CA 92806
(800) 282-2352
www.retrainersca.com
info@retrainersca.com
DRE Sponsor ID: S0204
IMPORTANT INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE YOU PROCEED
2121 South Towne Centre Place, Suite 100
Anaheim, CA 92806
(800) 282-2352
www.retrainersca.com
info@retrainersca.com
DRE Sponsor ID: S0204
IMPORTANT INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE YOU PROCEED
If you understand the information stated herein, please select the "Accept" button at the bottom of this page to continue your order.
3-COURSE ONLINE PACKAGE
$349
- Real Estate Principles
- Real Estate Practice
- 1 Elective Course (Choose between: Legal Aspects of Real Estate, Real Estate Economics, Real Estate Appraisal, Real Estate Finance, Property Management, Escrows, Real Estate Office Administration)
- Interactive Digital Textbooks, Online Quizzes, Online Final Exam
- Salesperson State Exam Crash Course
- Salesperson State Exam Practice Questions
- Terms & Definitions Audio
- One-year Enrollment
COURSE STRUCTURE
The course design is dictated by the California Department of Real Estate (DRE) and requires you to demonstrate mastery of the subject matter in one chapter of the course before progressing to the next. This means:
METHOD OF DELIVERY
Correspondence/Online: Digital Textbooks, Online Quizzes, Online Final Exam
For each course, read the first chapter and complete the online quiz for that chapter. Repeat this process for every chapter until you are finished. Once you have completed all of the chapters and online quizzes, login to take the final exam for that course.
TIME-TO-COMPLETE
The DRE allows a course to be completed in a MINIMUM time of 2 1/2 weeks (18 calendar days) from the date you receive the material. The MAXIMUM time we allow for completion of the package is one year from the date of enrollment. The 2 1/2 week rule dictates how quickly you can take the final exam and complete each course. For example, the absolute fastest you can complete three courses is 7 1/2 weeks. REMEMBER, the rule is 2 1/2 weeks (18 calendar days) from the date you receive the material for each course. If you still have questions about how fast you can complete your course(s), please call the school for clarification.
FINAL EXAMINATION
In order for you to pass a course, you will be required to take and pass an online final examination (100 multiple-choice, 2 hours, 60% or better to pass, open book).
Identification for Final Exam
A participant shall present one of the following forms of identification immediately before admittance to a live presentation of an offering, or immediately before the administration of the final examination for a correspondence offering:
By entering your driver license number you are affirming, under penalty of perjury, that you are the student registered for this course and that you personally will complete the final examination. Any violation of the section will result in revocation of the completion certificate for this course and will be reported to the California Department of Real Estate.
What Happens If You Fail A Final Exam?
If you do not pass the final exam on the first try, DRE allows you one re-take. You must wait 2½ weeks (18 calendar days) before you can re-take the exam. Be aware that the questions on the re-take exam will be completely different from the questions on the original final exam. If you fail the re-examination you must re-do the entire course and wait 18 calendar days before being allowed to take the final exam again.
COURSE COMPLETION
Completion of a course includes taking and passing the course final examination. The final examination must be taken NO LATER THAN the last day of the course enrollment period.
Course Completion Certificate
If you are enrolled in more than one course, we will email one course completion certificate at the conclusion of your last course, showing all courses completed. If you would like individual completion certificates or otherwise need your completion certificates prior to finishing all the courses in the package, we would be happy to issue your certificates immediately upon request.
- The online chapter quizzes are mandatory.
- You must advance through the online chapter quizzes in a linear fashion and cannot advance to the next chapter quiz until the previous chapter's reading assignment and chapter quiz has been completed.
- You cannot access the course final examination and complete the course until all reading assignments and chapter quizzes have been completed and the minimum time* has elapsed. When you complete the last chapter quiz you receive a link to the Final Examination.
METHOD OF DELIVERY
Correspondence/Online: Digital Textbooks, Online Quizzes, Online Final Exam
For each course, read the first chapter and complete the online quiz for that chapter. Repeat this process for every chapter until you are finished. Once you have completed all of the chapters and online quizzes, login to take the final exam for that course.
TIME-TO-COMPLETE
The DRE allows a course to be completed in a MINIMUM time of 2 1/2 weeks (18 calendar days) from the date you receive the material. The MAXIMUM time we allow for completion of the package is one year from the date of enrollment. The 2 1/2 week rule dictates how quickly you can take the final exam and complete each course. For example, the absolute fastest you can complete three courses is 7 1/2 weeks. REMEMBER, the rule is 2 1/2 weeks (18 calendar days) from the date you receive the material for each course. If you still have questions about how fast you can complete your course(s), please call the school for clarification.
FINAL EXAMINATION
In order for you to pass a course, you will be required to take and pass an online final examination (100 multiple-choice, 2 hours, 60% or better to pass, open book).
Identification for Final Exam
A participant shall present one of the following forms of identification immediately before admittance to a live presentation of an offering, or immediately before the administration of the final examination for a correspondence offering:
- A current California driver license
- A current identification card described in Section 13000 of the California Vehicle Code
- Any identification of the participant issued by a governmental agency or a recognized real estate related trade organization within the immediately preceding five years which bears a photograph, signature and identification number of the participant.
By entering your driver license number you are affirming, under penalty of perjury, that you are the student registered for this course and that you personally will complete the final examination. Any violation of the section will result in revocation of the completion certificate for this course and will be reported to the California Department of Real Estate.
What Happens If You Fail A Final Exam?
If you do not pass the final exam on the first try, DRE allows you one re-take. You must wait 2½ weeks (18 calendar days) before you can re-take the exam. Be aware that the questions on the re-take exam will be completely different from the questions on the original final exam. If you fail the re-examination you must re-do the entire course and wait 18 calendar days before being allowed to take the final exam again.
COURSE COMPLETION
Completion of a course includes taking and passing the course final examination. The final examination must be taken NO LATER THAN the last day of the course enrollment period.
Course Completion Certificate
If you are enrolled in more than one course, we will email one course completion certificate at the conclusion of your last course, showing all courses completed. If you would like individual completion certificates or otherwise need your completion certificates prior to finishing all the courses in the package, we would be happy to issue your certificates immediately upon request.
COURSE DESCRIPTIONS
REAL ESTATE PRINCIPLES
Become successful in your field by understanding key topics such as time management, the listing and selling process, property valuation, closing the sale, escrow procedure, taxes, financing, and more. Topics include: Land Descriptions and Subdivisions, Acquisition and Transfer of Real Property, Liens and Encumbrances, Leases, Contracts, Unlawful Discrimination, Agency and Business Principles, and Ethics.
Textbook: California Real Estate Principles, Charles O. Stapleton III and Martha R. Williams, JD, © 2015 Kaplan, Inc., 9th Edition Update, 603 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 15 Chapter Quizzes
REAL ESTATE PRACTICE
A real estate license does not come with an operating manual, so this textbook focuses on what it really takes to succeed in the business and will expand your knowledge of the industry in an engaging and effective forum. Topics include: The Business of Real Estate, The Art of Pricing and Listing, and How to Find and Counsel the Buyer. Complete with checklists, contracts, CAR and other sample forms, and quizzes and exams that closely follow the state exam.
Textbook: California Real Estate Practice, William H. Pivar, Lowell Anderson, and Daniel S. Otto with Kartik Subramaniam, Contributing Editor, 9th Edition, © 2016 Kaplan, Inc., 759 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 15 Chapter Quizzes
LEGAL ASPECTS OF REAL ESTATE
California Real Estate Law is an introduction to the laws that govern real estate transactions in the state of California. This title contains key terms and definitions to emphasize information essential in the understanding of real estate law in California. This title also includes more than 200 case studies to help you apply concepts to real life.
Textbook: California Real Estate Law, William H. Pivar and Robert J. Bruss, 9th Edition, © 2016 Kaplan, Inc., 608 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 15 Chapter Quizzes
REAL ESTATE APPRAISAL
Fundamentals of Real Estate Appraisal is a classic text in the field, first published in 1975 and still updated by the original authors. The latest edition of this best‐selling text provides a strong foundation for understanding the modern real estate appraisal market.
Textbook: Fundamentals of Real Estate Appraisal, William L. Ventolo Jr., and Martha R. Williams, JD, 12th Edition, © 2015 Kaplan, Inc., 573 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 16 Chapter Quizzes
REAL ESTATE ECONOMICS
Designed for both salesperson and broker candidates, this text is built on strong economic and finance principles. It explores how real estate fits into the economy and showcases our economic vitality. The “In California” section and state appendices will give direct insight into local issues. This core text covers everything on building a successful practice with student features such as checklists, contracts, CAR® and other sample forms, and quizzes and exams that closely follow the state exam.
Textbook: California Real Estate Economics, Ignacio Gonzalez, Contributing Editor, 5th Edition, © 2015 Kaplan, Inc., 553 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 15 Chapter Quizzes
REAL ESTATE FINANCE
As demonstrated by the recent sub-prime mortgage crisis, few topics in the real estate world are more important than finance. Understanding the monetary system, the nuances of home mortgages, and instruments of financial leverage at all stages of the market are essential for all real estate professionals. This book is designed to offer comprehensive instruction in real estate finance, while also satisfying California state licensing requirements. This book fulfills a prelicensing elective for salespersons and is a required course for all broker applicants.
Textbook: California Real Estate Finance, Minnie Lush, BA, GRI, ABR, and David Sirota, PhD, 8th Edition, © 2013 Kaplan, Inc., 489 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 15 Chapter Quizzes
PROPERTY MANAGEMENT
This practical discussion explores daily issues facing practitioners, such as maintenance, accounting, administrative, and legal activities. In addition, it has up-to-date content on federal regulations, such as civil rights, fair housing, ADA issues, and environmental concerns.
Textbook: Property Management, Robert C. Kyle with Marie S. Spodek, DREI, and Floyd M. Baird, RPA/SMA, Consulting Editors, 9th Edition, © 2016 Kaplan, Inc., 530 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 17 Chapter Quizzes
REAL ESTATE OFFICE ADMINISTRATION
This course covers office administration. This practical guide offers an applications-oriented approach to becoming more effective managers, leaders, and communicators. The most comprehensive real estate brokerage title available, this new edition reflects innovation, most apparent in digital media and all the associated tactics and risks (including Internet security and identity theft), and the influence of generational diversity in contemporary business practices. The guide also highlights new trends in professional development, including formal mentoring and cross-training programs, and developments in civil procedures, including RESPA, antitrust, and employment law issues. When used with the workbook for additional review, the package is a complete “how-to” for starting and maintaining a real estate brokerage business.
Textbook: Real Estate Brokerage: A Management Guide + Workbook, Laurel D. McAdams and Joan M. Sobeck, 8th Edition, © 2013 Kaplan, Inc., Textbook: 485 Pages, Workbook:190 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 18 Chapter Quizzes
ESCROWS
California Real Estate Escrow and Title provides a comprehensive study of escrow and title insurance principles, from early America’s escrow practices to transferring title in today’s high-tech environment. This book promises to be a valuable resource for both the novice and the experienced real estate professional and will help satisfy an elective requirement for both salesperson and broker prelicensing candidates. Including an advanced study of escrow and title procedures, this book offers a wealth of information. Other topics include the different escrow practices in both northern and southern California and a discussion of the California Civil Code, as well as federal laws. The book also includes information on the latest forces in the regulatory environment, and follows the entire escrow process from preliminary discussions all the way through closing. Instructor Resources include chapter outlines, PowerPoint presentations, quizzes, exams, and more.
Textbook: California Real Estate Escrow and Title, George W. Lawrence, © 2014 Kaplan, Inc., 538 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 15 Chapter Quizzes
Become successful in your field by understanding key topics such as time management, the listing and selling process, property valuation, closing the sale, escrow procedure, taxes, financing, and more. Topics include: Land Descriptions and Subdivisions, Acquisition and Transfer of Real Property, Liens and Encumbrances, Leases, Contracts, Unlawful Discrimination, Agency and Business Principles, and Ethics.
Textbook: California Real Estate Principles, Charles O. Stapleton III and Martha R. Williams, JD, © 2015 Kaplan, Inc., 9th Edition Update, 603 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 15 Chapter Quizzes
REAL ESTATE PRACTICE
A real estate license does not come with an operating manual, so this textbook focuses on what it really takes to succeed in the business and will expand your knowledge of the industry in an engaging and effective forum. Topics include: The Business of Real Estate, The Art of Pricing and Listing, and How to Find and Counsel the Buyer. Complete with checklists, contracts, CAR and other sample forms, and quizzes and exams that closely follow the state exam.
Textbook: California Real Estate Practice, William H. Pivar, Lowell Anderson, and Daniel S. Otto with Kartik Subramaniam, Contributing Editor, 9th Edition, © 2016 Kaplan, Inc., 759 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 15 Chapter Quizzes
LEGAL ASPECTS OF REAL ESTATE
California Real Estate Law is an introduction to the laws that govern real estate transactions in the state of California. This title contains key terms and definitions to emphasize information essential in the understanding of real estate law in California. This title also includes more than 200 case studies to help you apply concepts to real life.
Textbook: California Real Estate Law, William H. Pivar and Robert J. Bruss, 9th Edition, © 2016 Kaplan, Inc., 608 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 15 Chapter Quizzes
REAL ESTATE APPRAISAL
Fundamentals of Real Estate Appraisal is a classic text in the field, first published in 1975 and still updated by the original authors. The latest edition of this best‐selling text provides a strong foundation for understanding the modern real estate appraisal market.
Textbook: Fundamentals of Real Estate Appraisal, William L. Ventolo Jr., and Martha R. Williams, JD, 12th Edition, © 2015 Kaplan, Inc., 573 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 16 Chapter Quizzes
REAL ESTATE ECONOMICS
Designed for both salesperson and broker candidates, this text is built on strong economic and finance principles. It explores how real estate fits into the economy and showcases our economic vitality. The “In California” section and state appendices will give direct insight into local issues. This core text covers everything on building a successful practice with student features such as checklists, contracts, CAR® and other sample forms, and quizzes and exams that closely follow the state exam.
Textbook: California Real Estate Economics, Ignacio Gonzalez, Contributing Editor, 5th Edition, © 2015 Kaplan, Inc., 553 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 15 Chapter Quizzes
REAL ESTATE FINANCE
As demonstrated by the recent sub-prime mortgage crisis, few topics in the real estate world are more important than finance. Understanding the monetary system, the nuances of home mortgages, and instruments of financial leverage at all stages of the market are essential for all real estate professionals. This book is designed to offer comprehensive instruction in real estate finance, while also satisfying California state licensing requirements. This book fulfills a prelicensing elective for salespersons and is a required course for all broker applicants.
Textbook: California Real Estate Finance, Minnie Lush, BA, GRI, ABR, and David Sirota, PhD, 8th Edition, © 2013 Kaplan, Inc., 489 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 15 Chapter Quizzes
PROPERTY MANAGEMENT
This practical discussion explores daily issues facing practitioners, such as maintenance, accounting, administrative, and legal activities. In addition, it has up-to-date content on federal regulations, such as civil rights, fair housing, ADA issues, and environmental concerns.
Textbook: Property Management, Robert C. Kyle with Marie S. Spodek, DREI, and Floyd M. Baird, RPA/SMA, Consulting Editors, 9th Edition, © 2016 Kaplan, Inc., 530 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 17 Chapter Quizzes
REAL ESTATE OFFICE ADMINISTRATION
This course covers office administration. This practical guide offers an applications-oriented approach to becoming more effective managers, leaders, and communicators. The most comprehensive real estate brokerage title available, this new edition reflects innovation, most apparent in digital media and all the associated tactics and risks (including Internet security and identity theft), and the influence of generational diversity in contemporary business practices. The guide also highlights new trends in professional development, including formal mentoring and cross-training programs, and developments in civil procedures, including RESPA, antitrust, and employment law issues. When used with the workbook for additional review, the package is a complete “how-to” for starting and maintaining a real estate brokerage business.
Textbook: Real Estate Brokerage: A Management Guide + Workbook, Laurel D. McAdams and Joan M. Sobeck, 8th Edition, © 2013 Kaplan, Inc., Textbook: 485 Pages, Workbook:190 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 18 Chapter Quizzes
ESCROWS
California Real Estate Escrow and Title provides a comprehensive study of escrow and title insurance principles, from early America’s escrow practices to transferring title in today’s high-tech environment. This book promises to be a valuable resource for both the novice and the experienced real estate professional and will help satisfy an elective requirement for both salesperson and broker prelicensing candidates. Including an advanced study of escrow and title procedures, this book offers a wealth of information. Other topics include the different escrow practices in both northern and southern California and a discussion of the California Civil Code, as well as federal laws. The book also includes information on the latest forces in the regulatory environment, and follows the entire escrow process from preliminary discussions all the way through closing. Instructor Resources include chapter outlines, PowerPoint presentations, quizzes, exams, and more.
Textbook: California Real Estate Escrow and Title, George W. Lawrence, © 2014 Kaplan, Inc., 538 Pages
Hours (Category): 45 Hours (Pre-license Education)
Quizzes: 15 Chapter Quizzes
DISCLAIMERS
ENROLLMENT INFORMATION
Enrollment is valid for one year from your original date of purchase. You have one year to complete all courses and final exams, and access all digital materials. There are no extensions for any course or product. Prices, locations, schedules, and webinar availability subject to change without notice. All courses, products, and packages are non-transferable.
REFUND POLICY
All associated shipping charges are non-refundable. All computer products and mp3 downloads are non-refundable (exchanges if defective). Purchase of materials only is non-refundable.
If for any reason you decide to cancel your enrollment, we will issue a refund (less a $25 registration fee per course and shipping & handling) if cancellation occurs by midnight of the 10th business day after date of enrollment. No refund will be issued after the above mentioned time period. If you have completed and/or attended the course, you are no longer eligible for a refund. If you paid by credit card, your account will be credited within 10 days. Cash purchases will be refunded with a company check. All test books and workbooks must be returned to the school, in good and usable condition, within 10 days of the date of cancellation. If you do not return the material supplied by the school within this 10-day period, the school may keep an amount of what you paid that equals the price of the textbooks of the course. The school will refund any amount over that as provided above.
SALESPERSON CRASH COURSE GUARANTEE
We guarantee you will pass the Salesperson State Exam provided you attend the crash course all day, both days, the month immediately prior to your state exam test date. If you arrive late, leave early, or do not sign in and out both days, you will void the guarantee. If you do not take the state exam during the month following the crash course, you will void the guarantee. If you do not pass the Salesperson State Exam, send a copy of your result notice to RET. As long as you did not void your guarantee and you are within your one year of enrollment from your date of purchase, you may re-attend the Salesperson Crash Course free of charge.
DRE DISCLAIMER STATEMENT
Although every effort has been made to provide accurate and current information in this text, the ideas, suggestions, general principles, and conclusions presented in this text are subject to local, state, and federal laws and regulations, court cases and any revisions of the same. The author and/or publisher is not engaged in rendering legal, tax, or other professional services. The reader is thus urged to consult with his/her employing broker and/or seek legal counsel regarding any points of law. This publication should not be used as a substitute for competent legal advice. This course is approved for pre-license education credit by the California Department of Real Estate. However, this approval does not constitute an endorsement of the views or opinions which are expressed by the course sponsor, instructor, authors or lecturers.
COURSE PROVIDER EVALUATION FORM
The final examination results page for each course contains a link to an online course evaluation. Your responses to this evaluation will help us make improvements to our courses and other services.
DEPARTMENT OF REAL ESTATE COURSE EVALUATION
The Department of Real Estate Course Evaluation is available on the California Department of Real Estate (DRE) website at www.dre.ca.gov. Access this form by typing in "RE 318A" in the search box located in the upper right corner of the DRE home page. The purpose of this evaluation is to assist the DRE in better serving the educational needs of real estate licensees. Students may access the DRE Course Evaluation form at: dre.ca.gov/files/pdf/forms/re318a.pdf
COURSE PROVIDER COMPLAINT STATEMENT
A course provider complaint form is available on the California Department of Real Estate (DRE) website at www.dre.ca.gov. Access this form by typing in "RE 340" in the search box located in the upper right corner of the home page. An informational form regarding course provider complaints, "RE 340A" is also available.
Enrollment is valid for one year from your original date of purchase. You have one year to complete all courses and final exams, and access all digital materials. There are no extensions for any course or product. Prices, locations, schedules, and webinar availability subject to change without notice. All courses, products, and packages are non-transferable.
REFUND POLICY
All associated shipping charges are non-refundable. All computer products and mp3 downloads are non-refundable (exchanges if defective). Purchase of materials only is non-refundable.
If for any reason you decide to cancel your enrollment, we will issue a refund (less a $25 registration fee per course and shipping & handling) if cancellation occurs by midnight of the 10th business day after date of enrollment. No refund will be issued after the above mentioned time period. If you have completed and/or attended the course, you are no longer eligible for a refund. If you paid by credit card, your account will be credited within 10 days. Cash purchases will be refunded with a company check. All test books and workbooks must be returned to the school, in good and usable condition, within 10 days of the date of cancellation. If you do not return the material supplied by the school within this 10-day period, the school may keep an amount of what you paid that equals the price of the textbooks of the course. The school will refund any amount over that as provided above.
SALESPERSON CRASH COURSE GUARANTEE
We guarantee you will pass the Salesperson State Exam provided you attend the crash course all day, both days, the month immediately prior to your state exam test date. If you arrive late, leave early, or do not sign in and out both days, you will void the guarantee. If you do not take the state exam during the month following the crash course, you will void the guarantee. If you do not pass the Salesperson State Exam, send a copy of your result notice to RET. As long as you did not void your guarantee and you are within your one year of enrollment from your date of purchase, you may re-attend the Salesperson Crash Course free of charge.
DRE DISCLAIMER STATEMENT
Although every effort has been made to provide accurate and current information in this text, the ideas, suggestions, general principles, and conclusions presented in this text are subject to local, state, and federal laws and regulations, court cases and any revisions of the same. The author and/or publisher is not engaged in rendering legal, tax, or other professional services. The reader is thus urged to consult with his/her employing broker and/or seek legal counsel regarding any points of law. This publication should not be used as a substitute for competent legal advice. This course is approved for pre-license education credit by the California Department of Real Estate. However, this approval does not constitute an endorsement of the views or opinions which are expressed by the course sponsor, instructor, authors or lecturers.
COURSE PROVIDER EVALUATION FORM
The final examination results page for each course contains a link to an online course evaluation. Your responses to this evaluation will help us make improvements to our courses and other services.
DEPARTMENT OF REAL ESTATE COURSE EVALUATION
The Department of Real Estate Course Evaluation is available on the California Department of Real Estate (DRE) website at www.dre.ca.gov. Access this form by typing in "RE 318A" in the search box located in the upper right corner of the DRE home page. The purpose of this evaluation is to assist the DRE in better serving the educational needs of real estate licensees. Students may access the DRE Course Evaluation form at: dre.ca.gov/files/pdf/forms/re318a.pdf
COURSE PROVIDER COMPLAINT STATEMENT
A course provider complaint form is available on the California Department of Real Estate (DRE) website at www.dre.ca.gov. Access this form by typing in "RE 340" in the search box located in the upper right corner of the home page. An informational form regarding course provider complaints, "RE 340A" is also available.
